Shipping Policy

 

We are pleased to offer free UK shipping on all orders, ensuring your items are delivered directly from our UK warehouse promptly and securely. For international customers, shipping is available at an additional cost of £14.99. Our global shipping capabilities mean we can cater to orders from various countries, ensuring your products arrive swiftly.

 

In periods of high demand, orders may be dispatched from our European warehouse to maintain our delivery promises. Rest assured, this will not affect the delivery timeline, nor will it incur any import taxes due to our Import Guarantee.

 

We primarily dispatch orders via Royal Mail Tracked 24 for reliable and fast delivery. During peak times, alternative courier services may be used to guarantee timely delivery. Customers will be notified of any such changes at the time of dispatch.

 

Delivery Timelines

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• UK: 1-12 working days

• International: 10-14 working days

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Returns & Refunds

 

How to Make a Return

 

Our 14-day money-back guarantee ensures that all orders are eligible for a refund. To qualify for a return, please download, fill out, and include the return form available below with your item. Items must be returned in their original packaging, in a saleable condition, and with all original contents included. Electronics must be factory reset, with no passwords or personal information remaining. Including the completed form helps us process your return quickly and efficiently.

>>>> Download return form <<<<

Exchanges are subject to stock availability and may require a wait of 3-5 working days for retail customers and 7-14 working days for business & wholesale orders.

 

Please note: Return shipping is the responsibility of the customer. We recommend using a trackable delivery service for your return, as we cannot accept liability for lost parcels. We do not cover the cost of return delivery, and it is essential to ensure the item's traceability for the return process.